Dermitage Warning
Dermitage is an anti-aging product that spends enormous amounts of money in marketing on the Internet and through email blasts. LookinGood has never tested the product and never will, given the number of complaints that exist on multiple websites about the business conduct of the company. Hundreds, maybe thousands of people have complained about the same thing – fraudulent business practices that often cost individuals hundreds of dollars.
The website is very slick and professional looking, with lots of anti-aging jargon about advanced scientific discoveries for firming the skin without injections. Glucosamine complex, qusomes and hyaluronic acid are touted as the revolutionary ingredients in the system, along with a “patented compound” called inflacin that reduces redness and swelling. (Why would we need an ingredient that reduces irritation?) The two-step process includes a cream that delivers “lifting spheres” into the skin to tighten it and boost collagen production, and a second Glucosamine Complex, that strengthens the skin to resist aging. And, “you now have the chance to try the entire system – a 30-day supply – FREE for 14 days!” All you need to do is give them your credit card to pay for the postage.
And then the problems begin. Your 14-day trial evidently starts when you order the product, not when you receive it. Angry shoppers on ConsumerAffairs.com report that if you don’t send back the product within that 14 days, they automatically charge your credit card the full price of the system, which is $99.95. Many people are reporting that if you don’t cancel further orders, they will continue to charge your account and send you more product that you didn’t ask for.
Apparently, even returning Dermitage is hard. “This is NO FREE TRIAL. I called immediately [to cancel the order] and after waiting about 12 minutes, I was told by someone named Larry, to try the product and they would send me a return sticker. Never received the sticker…” says Margaret from Pawling, N.Y., on the Consumer Affairs website. “… After 14 days, I was billed $99.95 without my authorization. I called and they offered me to send back the product [sic] but I would need to pay $10 restocking fee, plus S&H…” reports Marcia on ComplaintsBoard.com, another consumer fraud site.
Dermitage tells complainers that it was all in the fine print, which may be true. But their customer service tactics are designed to confuse people into accepting fault, and subsequently paying the money.
I, too, have been the victim of Dermitage pressure tactics, receiving sometimes upwards of five emails per day to sign up for the free sample. I never gave them my credit card number, but it took me months to get off their list.
It sounds to us like this is no anti-aging remedy to get involved with. In fact, you may end up with a few more wrinkles and gray hairs.
So this scam has been going on for more than one year! I am also a victim of this hug scam!!! I wonder they continue to do this, and no one has done to stop this fraudulent act. I posted several complaints and this is when I saw the many people who have been fooled by this company. Not only that, I had skin break outs and yet they continue to send me products which I had not ordered, but apparently was charged from my credit card.
Rip off artists. Charge your card without permission, give you attitude over the phone. Really, the 17 dollar stuff at the drug store works better. Poor business practice.
I too have had problems with them-no refund and 19 days counting when they said within 14 days. Okay folks the way to stop the credit card charges is first dispute the charge with your credit card company, then cancel/close that credit card and have the company issue a new card/new number. When you take this action they cannot charge you as they will not have a valid card number! Beat these scoundrels at their own game!
They got real nasty with me on the phone-had the invoice in my hand and the rude girl kept calling me a liar about what the invoice said. It did NOT say anything about returning the products, period! The web site does but the invoice does not! AND the product sucks-it has made my roscea worse and done NOTHING for the wrinkles!! THIS APPEARS TO BE ONE HUGE SCAM!
All I was doing was signing on to online banking when Dermitage’s add popped up under the bank’s name. Long story short, I contacted BBB. Dermitage refunded my S&H and told BBB that I could keep the product. Now I received an email yesterday…Dermitage wants their damn product back or I might receive future shipments and be billed! Another thing when I first received the cream it came to me exactly on the 14 day!…isnt that weird?